Shipping policy

Thank you for shopping with LOGAN MARK MUSPRATT. As a trusted retailer of versatile modern apparel, we prioritize precise order fulfillment and premium shipping services for every customer. Our core promise is to accurately process all clothing orders, safeguard product condition through professional packaging, and ensure timely delivery of all items within standard and reliable logistics windows.

1. Order Processing Procedures

Following successful order confirmation, all apparel orders will undergo thorough quality checks, careful sorting and secure packaging within 1-3 business days, excluding weekends and public holidays. During peak shopping seasons and high-traffic promotional campaigns, elevated order volumes may lead to extended processing times. Any substantial shipping delays will be promptly communicated to affected customers via official notifications.

2. Shipping Fee Calculation

Shipping fees for all clothing orders are individually calculated based on order size, item weight and final delivery location. All applicable logistics charges will be clearly listed and displayed on the checkout page prior to payment, ensuring complete pricing transparency for every purchase.

3. Standard Shipping Delivery Timeline

Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery periods serve only as non-binding estimates. Actual parcel arrival times may vary due to courier service interruptions, customs clearance procedures, unfavorable weather patterns, global logistical limitations and national holiday schedules in destination territories.

4. Shipment Confirmation and Tracking Access

Once your clothing order departs our warehouse and is officially shipped, you will receive an automated confirmation email containing exclusive parcel tracking details and logistics information.
Tracking statuses and real-time delivery updates will typically go live and be accessible for customer monitoring within 24-48 hours after the shipping carrier completes parcel collection and system synchronization.

5. Customer Address Accountability Policy

Customers are solely responsible for verifying full accuracy and completeness of their shipping address during checkout. LOGAN MARK MUSPRATT holds no accountability for misdelivered, lost or returned parcels stemming from incorrect or incomplete customer-provided address details. Shipments returned due to address errors will require additional reshipping fees to be covered by the buyer.

6. In-Transit Loss and Damage Resolution

If your apparel parcel is lost during cross-border transit, please reach out to our support team within 7 days of your scheduled delivery date to initiate a formal logistics investigation. For orders received with damaged garments, flawed fabric or compromised packaging, please submit a support request within 48 hours of delivery alongside clear photos of the damaged goods and packaging. Our team will evaluate the case and deliver fast, practical resolutions.

7. Apparel Care Guidelines and Liability Limitation

Each clothing item is packaged with unique care instructions outlining proper wear, washing, drying and maintenance protocols. All apparel must be maintained in accordance with these official guidelines. LOGAN MARK MUSPRATT accepts no liability for fabric damage, fading, shrinkage or garment deformation caused by improper care, unauthorized alterations or customer misuse of products.

8. International Shipping Rules and Support Contact

International apparel shipments may be subject to local import duties, customs taxes and clearance fees based on destination country regulations. All such additional charges are the exclusive responsibility of the customer and are not included in product pricing or standard shipping fees.
For any questions or concerns regarding this Shipping Policy and your order’s logistics status, please contact our customer support team using the official details below:
Trade Name: LOGAN MARK MUSPRATT
Phone number: +64 28 617 4867
Email: support@loganstylehouse.shop
Physical address: 210 Romesdale Road, Papakōwhai, Wellington, Porirua 5024, New Zealand